Front Office Manager

Overview

Silver Sands Beach Jeddah is a premier hospitality destination renowned for its contemporary design, exceptional service, and commitment to providing guests with a luxurious and comfortable experience. As part of a leading hospitality group, Silver Sands Beach Jeddah embodies the essence of modern elegance and Saudi Arabian hospitality, catering to both business and leisure travelers with world-class amenities, dining, and personalized service.

Job Description

The Front Office Manager is responsible for leading and managing all front office operations to ensure the highest levels of guest satisfaction, efficiency, and profitability. This role oversees daily front desk activities, including guest check-in/check-out, room assignments, reservations, and coordination with other departments to deliver a seamless guest experience.

Key Responsibilities:

• Supervise and coordinate all front office staff and activities.

• Ensure exceptional guest service and handle all guest inquiries and complaints professionally.

• Monitor room occupancy, rates, and revenue to optimize hotel performance.

• Coordinate with housekeeping, engineering, and F&B departments for smooth operations.

• Conduct regular training and performance evaluations for front office team members.

• Maintain accurate financial and operational records, ensuring compliance with company policies and standards.

• Uphold brand standards and contribute to a welcoming and professional environment.

Desired Skill & Expertise

• Saudi National (mandatory requirement).
• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 3-5 years of experience in a front office leadership role within a 4 or 5-star hotel.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills in Arabic & English.
• Proficiency in hotel property management systems (e.g., Opera, Fidelio, PMS).
• Strong problem-solving and decision-making abilities.
• Exceptional customer service orientation with attention to detail.
• Ability to work under pressure and maintain a calm, professional demeanor.