Front Office Manager

• To be responsible for Front Desk activities of the hotel to the achievement of the annual budget.
• To be fully accountable for revenue objectives, organization of Front Desk operation.
• Trains, cross–trains, and retrains all front office personnel.
• Evaluate the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Implement and maintain hotel policies, standard operating procedures (SOPs), and service standards.
• Ensure compliance with safety protocols, security procedures, and local regulations.
• Collaborate with IT to maintain property management systems (PMS) and resolve technical issues.
• Work closely with housekeeping to manage room inventory and turnover.
• Communicate consistently with maintenance, F&B, and management to address guest needs.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management or equivalent preferred.
• 2–5 years of hotel front office or guest services experience, with at least 2 years in a supervisory role.
• Preferably young and energetic.
• Strong leadership, communication, and organizational abilities.
• Excellent problem-solving and conflict-resolution skills.
• High level of professionalism, diplomacy, and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in MS Office and hotel management software.

Job Type: Full-time