Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, United Capital Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Marriott Orlando Downtown is seeking a dynamic and experienced Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The successful candidate will oversee daily operations, maintain high standards of customer service, and collaborate with other departments to create a welcoming and efficient environment for our guests.

Responsibilities
Manage and supervise front office staff, including hiring, training, and scheduling.
Oversee guest check-in and check-out processes, ensuring smooth and efficient service.
Address and resolve guest complaints in a professional and timely manner.
Maintain accurate records of daily operations and report to senior management.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Monitor and manage inventory of front office supplies and equipment.
Implement and uphold hotel policies and procedures related to front office operations.

Requirements
Proven experience as a Front Office Manager or similar role in the hospitality industry.
Excellent leadership and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work under pressure and handle difficult situations with professionalism.
Proficient with front office software and Microsoft Office Suite.
Flexibility to work various shifts, including weekends and holidays.
High school diploma or equivalent; a degree in Hotel Management or related field is a plus.

Salary, no bonus. 60k - 73k

This company is an equal opportunity employer.

frnch1