Front Office Manager

Job Description

Required Skills

1. Operational Management Oversee daily front office operations including check-in, check-out, room assignments, and guest inquiries. Ensure Sheraton service standards and Marriott International policies are consistently followed. Coordinate closely with Housekeeping, Reservations, Sales, and other departments to ensure seamless guest experiences. Monitor room inventory, occupancy levels, and rate strategies; support revenue optimization goals. Ensure all front office areas maintain brand-level cleanliness, professionalism, and efficiency.
2. Guest Satisfaction & Service Excellence Handle guest concerns and complaints promptly, effectively, and professionally. Manage VIP and loyalty guests (Marriott Bonvoy members), ensuring personalized and exceptional service. Implement guest engagement initiatives to enhance satisfaction scores and brand loyalty.
3. Team Leadership & Management Lead, train, mentor, and motivate the Front Office team to achieve high performance and service standards. Prepare work schedules, manage staffing levels, and oversee daily briefings. Conduct performance evaluations, identify development needs, and support continuous professional growth.
4. Financial & Administrative Duties Prepare and analyze daily and monthly operational reports. Oversee cashiering procedures, credit policies, and financial controls within the department. Ensure proper use of PMS and related hotel systems (Opera or similar).
5. Standards, Policies & Safety Compliance Maintain and enforce hotel SOPs, Sheraton brand standards, and local regulations. Ensure guest privacy, data security, and compliance with safety procedures. Participate in quality audits and contribute to continuous improvement initiatives. Qualifications & Requirements Bachelor’s degree in Hospitality Management or related field. Minimum 3–5 years of front office management experience, preferably in an international hotel chain. Strong knowledge of PMS systems (Opera preferred). Excellent leadership, communication, and problem-solving skills. Proficiency in English; additional languages are an advantage. Strong customer service mindset with a passion for hospitality. Ability to work in a fast-paced environment and manage multiple priorities.

Summary Info

Position

:

Front Office Manager

Sector

:

Turizm - Otelcilik

Department

:

Turizm - Otelcilik

Working Type

:

Tam zamanlı

Working Preference

:

İş Yerinde

Career Level

:

Orta Düzey Yönetici

Location

:

İstanbul Avrupa Yakası Kağıthane

Experience

:

5-10 yıl

Refresh Date

:

8.12.2025

Last Application Date

:

12.01.2026