Front Office Manager

Join us at Zulal Wellness Resort , the Middle East’s largest wellness destination, where we blend Traditional Arabic & Islamic Medicine with world-class hospitality. We are looking for a passionate and experienced Front Office Manager to lead our Front Office team and deliver unforgettable guest experiences.

Key Responsibilities:

• Ensure seamless guest journeys from arrival to departure, providing exceptional service and handling requests with care.
• Manage daily front office activities, ensuring smooth communication across departments.
• Monitor room revenue, occupancy, and credit reports to optimize performance.
• Uphold company policies, safety standards, quality benchmarks, law, and the culture of the state.
• Drive team engagement, continuous improvement, and a culture of excellence.
• Oversee front office scheduling, staffing, and daily operations.
• Evaluate staff performance and provide ongoing coaching and development.
• Resolve guest concerns efficiently and courteously.
• Maintain accurate room status, financial controls, and reporting.
• Collaborate with other departments to ensure a seamless guest experience.
• Champion guest satisfaction initiatives and ensure VIP and special requests are handled with care.
• Support sustainability practices and company values in daily operations.

Candidate Qualifications:

• Bachelor’s degree in Business Administration or related field (preferred).
• Minimum 4–6 years of experience in front office operations, with at least 2–3 years in a managerial role — especially in a luxury or high-end hospitality environment.
• Strong knowledge of Opera, Nuvola, Saflock, and other front office management systems.
• Strong leadership, communication, and interpersonal abilities, with fluency in both Arabic and English.
• Proficiency in MS Office (Excel, Outlook, PowerPoint, Publisher).
• Ability to manage stress, multitask, and maintain confidentiality.
• Positive, adaptable, and guest-focused attitude.