Front Office Supervisor (Room Controller)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

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  Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.

• Register and process check in for all arrivals.

• Update and check guest information into the computer after a complete check in.

• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

• Handle issuance of guest room key cards and ensure effective control for guest security.

• Check and convey message to Guests.

• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.

• To check the paymaster and feed back FOM.

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.

• Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.

• File daily reception report and documents systematically

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

• Review and update Logbook

• Check equipments

• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times

• Oversee the day to day operations

• Report regularly on happening to Asst. FO/FOM

• Monitor Employees performance/ Coaching

• Fire Procedure

• First Aid Procedures

• Handle guest complaints and report to manager

• Implement and coordinate the Front Office OSM

• Perform as per Standards and in line with the Rixos the palm procedures.

• Proper grooming at all times

• Attend training classes as per schedule

• Show fullest cooperation and respect within the team and other departments

• Is aware of the daily activities and has product knowledge of all the hotel facilities