Front Office Manager

<Overview>
Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy, enthusiasm, and a passion for guest satisfaction. This pivotal role involves overseeing guest services, managing daily front desk activities, and ensuring a seamless check-in and check-out experience for all visitors. Your leadership will set the tone for exceptional hospitality, fostering a welcoming environment that encourages guest loyalty and team excellence. If you thrive in fast-paced settings and possess a proactive attitude, this is your opportunity to shine in a vibrant resort or hotel setting.

<Responsibilities>

• Supervise and coordinate all front desk activities to ensure efficient guest check-in and check-out processes.
• Lead guest relations efforts by addressing inquiries, resolving issues promptly, and exceeding expectations with personalized service.
• Oversee the night audit process to reconcile accounts, prepare reports, and ensure financial accuracy overnight.
• Manage multi-line phone systems with professionalism, providing clear information and directing calls effectively.
• Train and mentor front desk staff on hospitality management standards, phone etiquette, and customer service excellence.
• Maintain high standards of guest services by implementing policies that enhance guest experiences and streamline operations.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations across the resort or hotel.
• Manage Group Blocks and Group reservation processes for the hotel

<Experience>

• Proven experience in hospitality management or hotel front desk operations, preferably within a resort or similar setting.
• Strong background in guest services, customer relations, and hotel management principles.
• Multilingual abilities are highly desirable to serve diverse guests effectively; bilingual skills are a plus.
• Familiarity with night audit procedures and multi-line phone systems is essential for operational success.
• Demonstrated leadership skills with the ability to motivate and develop team members in a fast-paced environment.
• Excellent communication skills coupled with professional phone etiquette to handle guest interactions confidently.
• Previous experience working in a hotel environment with a focus on hospitality standards and guest satisfaction is preferred but not required. Embark on this exciting journey where your leadership transforms guest experiences into memorable moments! We’re committed to supporting your growth in hospitality management while providing an energetic work environment filled with opportunities to excel.

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person