Front Office Manager

Front Office Manager Duties and Responsibilities

• Assign tasks and ensure all staff positions are covered for the duration of shift
• Field complaints and address Guest concerns
• Answer phone inquiries, direct calls and provide basic information
• Oversee and manage support staff
• Address complaints and requests with quality customer service skills
• Recruit and train new employees
• Maintain office equipment such as photocopier, fax machine, etc.
• Monitor front desk and ensure all employees comply with all security procedures for Guests
• Oversee mail deliveries, packages, and couriers
• Purchase, track, and invoice office supplies and market ordering
• Create, organize, and maintain schedules for all employees
• Ensure front desk is covered at all times
• Perform group reservations and billing
• Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed

Front Office Manager Requirements and Qualifications

• High school degree or equivalent; bachelor's degree or certification in management in related field preferred
• 2+ years of previous experience as a front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the hospitality industry
• Strict adherence to company philosophy, mission statement, and sales goals

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person