Front Office Manager

Front Office Manager
Come join the Award-winning Magnus Hotel Management team at the Fairfield Inn & Suites by Marriott in Holladay, UT, where we strive to be one of the best hotels in Northern Utah. Guest satisfaction is a top priority. We work together as a team to create a culture of safety, quality, and integrity.

About you:
What does hospitality mean to you? Do you like getting to know new people from all over? Or do you like seeing them smile after a good night’s stay? Whatever it is, your drive to make people feel welcome is important to us. People who fit well here at Home2 Suites by Hilton have a commitment to quality & people in everything they do. Our team members understand the importance of a home away from home and try their best to make people feel at home here.

About us:
Our team members understand our vision, contribute to our mission, thrive on hard work and good, honest values. We empower on-site staff to take responsibility and pride in their hotel.

About the job:
As Manager of our Front Desk team, you will be continuing our effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

- Greet guests as you see them, speak politely and assist guests as needed.

- Demonstrate a solid knowledge of hotel information and guests questions including, but not limited to, room types, room rates, packages, promotions, the local area and other Marriott Elite knowledge.

- Must have FOSSEE PMS experience.

- Input and retrieve information from the computer including but not limited to; confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing/billing of room rates and additional charges, processing debit and credit cards, accepting various forms of payment, processing gift certificates and cards.

- Assist guests with check out and check in including, but not limited to, answering phones, ensuring rooms are serviced, correctly accounted for and ready for the next guest to check in.

- Operate a cash register and maintain an accurate and organized drawer.

- Respond to guest inquiries and requests, resolving issues in a timely, friendly and speedy manner.

- Resolve guest complaints, conduct research and negotiate for guest satisfaction as needed.

- Perform nightly backup of the server.

- Perform nightly balancing of incidentals.

- Perform express checkout folios.

- Perform room key inventory.

- Communicate all shift information to management & front desk staff.

- Maintain a safe facility, to remain accident free.

- Supervisory duties include composing the schedule for front desk staff members, Responding to Guest Service Surveys, providing technical support to the front desk team, managing overall performance of the market and other duties assigned by management.

Skills you’ll need:

• High School Diploma or GED preferred.
• Prior Marriott Hotel Experience preferred.
• Ability to stand/walk for entire shift.
• Lift up to 25lbs regularly, lift up to 40lbs occasionally.
• Ability to follow written or verbal instructions.
• Ability to follow safety procedures.

Benefits and Rewards:

• Fulltime employees are eligible for health, dental and vision insurance; basic life and AD&D insurance; paid-time-off and holiday pay.
• Employee discounts at all Marriott brand hotels for full- and part-time employees.

Magnus Hotel Management (MHM) is a Drug-Free Workplace and an EEO employer

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person