Qureos Mentor

Fairfield Inn & Suites

<div><p><b>Introduction:</b></p><p></p><p><br>
We are seeking a skilled and experienced General Manager with extensive Fosse knowledge to join our team and oversee the operations of our business. The General Manager will be responsible for managing the budget and financial performance of the company, developing and implementing strategies for growth and success, and leading and motivating a team of employees. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.</p><p></p><p><b><br>
Responsibilities:</b></p><p></p><ul><li><p><br>
Manage the budget and financial performance of the company, including setting goals and monitoring results</p></li><li><p>
Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes</p></li><li><p>
Lead and motivate a team of employees, including setting performance expectations, providing training and development, and managing employee relations</p></li><li><p>
Oversee the operations of the business, including ensuring that policies and procedures are followed and that all necessary resources are available</p></li><li><p>
Monitor market trends and adapt to changing business needs</p></li><li><p>
Other duties as assigned</p></li></ul><p></p><p><b><br>
Qualifications:</b></p><p></p><ul><li><p><br>
Minimum of 5 years of experience in a management role</p></li><li><p>
Strong leadership and problem-solving skills</p></li><li><p>
Ability to adapt to changing business needs</p></li><li><p>
Excellent communication and customer service skills</p></li><li><p>
Strong financial management skills</p></li></ul><p></p><p><b><br>
Perks:</b></p><p></p><ul><li><p><br>
Competitive salary</p></li><li><p>
Paid time off</p></li><li><p>
Medical, dental, and vision insurance</p></li><li><p>
401(k) retirement plan (US only), Employer RRSP match (Canada only)</p></li><li><p>
Professional development opportunities</p></li><li><p>
Positive and supportive work environment</p></li></ul></div>

General Manager

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b></div>
<div><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor!</b><br>
<b>
</b><br>
<b>The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.</b></div>
<div></div><div><div><b>BENEFITS:</b></div>
<div><ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div></div><div></div><div><b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Accountable for guest satisfaction by ensuring service standards are met and guests&rsquo; needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.</li>
<li>Works side by side with staff to train and model appropriate guest service standards.</li>
<li>Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.</li>
<li>Anticipates and responds to guests in a friendly and positive manner.</li>
<li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li>
<li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li>
<li>Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.</li>
<li>Assist with interviewing, hiring, coaching, and development of front office associates.</li>
<li>Evaluates staff performance and coaches to ensure standards are met.</li>
<li>Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.</li>
<li>Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.</li>
<li>Ensures all required training for department employees is completed and training records are maintained.</li>
<li>Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.</li>
<li>Utilizes available resources and adheres to Marriott training policies.</li>
<li>Promotes collaboration and positive, professional work environment.</li>
<li>Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.</li>
<li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li>
<li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li>
<li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li>
<li>Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.</li>
<li>Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.</li>
<li>Must have high attention to detail, good communication skills and leadership ability.</li>
<li>Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.</li>
<li>Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.</li>
<li>Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.</li>
<li>Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.</li></ul><br>
<div></div><br>
<div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Must have one (1) or more years&rsquo; prior guest service experience, preferably in hospitality.</li>
<li>Must have basic computer knowledge and excellent written and verbal skills needed.</li>
<li>Must have excellent communication and organizational skills.</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Must have the ability to apply commonsense understanding to carry out instructions given.</li>
<li>Must have the ability to comply in standardized situations with only occasional or no variables.</li>
<li>Must have the ability to work flexible shifts</li>
<li>Must have excellent customer service skills.</li>
<li>Must be able to work without constant supervision.</li></ul><br>
<div></div><div><br>
<b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school diploma or equivalent required some college or college degree preferred.</li>
<li>A minimum of one (1) year related experience in hotels or customer service preferred</li>
<li>Must be able to work in team environment</li></ul><br>
<div></div><div><b>EEO Employer</b></div></div>

Front Desk Supervisor

<div><p>The Bartender is responsible for ensuring a fun and entertaining visit for customers in the Cafe and Bar, providing a warm and inviting welcome experience and a superlative food and beverage experience.</p><p></p><h3 class="jobSectionHeader"><b><i><br>
Supervisory Responsibilities:</i></b></h3><p>
 None.</p><h2 class="jobSectionHeader"><b>
Duties/Responsibilities:</b></h2><ul><li>
Contributes to the departmental and property monthly goals for guest satisfaction scores by doing the job right the first time and giving exemplary service that goes above and beyond guest expectations. This is Job One for all team members.</li><li>
Greets customers with a warm and friendly tone, using their names whenever possible. Becomes familiar with frequent customers in the Seven Rooms CRM system. Learns their preferences.</li><li>
Takes personal responsibility to rectify guest complaints to their satisfaction. Listen actively to the guests complaint or concern, tell them what you are going to do, and then follow through, entering the issue in Quore and taking personal responsibility to ensure the guest is satisfied with the outcome. Never let a guest leave unhappy.</li><li>
Promotes safe alcohol consumption by educating customers, describing product details to them, promoting our alcohol suppliers, explaining the menu to them, helping them to enjoy their experiences, broaden their horizons, and introducing them to new products as well as answering questions.</li><li>
Cross promotes the Red House Tavern for breakfast, lunch, dinner, and weekend brunch, and The Shop to all guests.</li><li>
Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks, attending to the detail and presentation of each item, using established recipes.
</li><li>Ensures that customers are of legal drinking age by checking photo IDs.</li><li>
Generates additional revenue by attracting new customers and defining new and expanded services and products.</li><li>
Becomes familiar with all equipment by reading manuals. Maintains all equipment as specified.</li><li>
Ensures that fruit and other garnishes are prepared ahead of the opening of the bar.</li><li>
Attractively displays glasses and liquor bottles.</li><li>
Keeps bar supplied with snacks.</li><li>
Receives orders from patrons and waitstaff.</li><li>
Receives and processes customer payments.</li><li>
Maintains a clean and orderly work area, and always ensures smooth operation of bar. Completes cleaning according to daily and weekly schedules, including dishwashing as needed.</li><li>
Cleans and sanitizes all equipment, utensils, dishes, and work areas. Cleans and sanitizes service and seating areas. Completes cleaning according to daily and weekly schedules, including dishwashing as needed.</li><li>
Serves food to customers who want to eat at the bar.
</li><li>Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.</li><li>
Submits orders or creates requisition forms for liquor, beer, and other bar-related supplies. Participates in inventory when scheduled.
</li><li>Contributes ideas for daily, holiday, and theme drink menus.
</li><li>Take personal responsibility to rectify guest complaints to their satisfaction. Utilize the Quore tool to record guest related issues and their resolution or escalation.
</li><li>Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.</li><li>
Assists with orienting new employees to their work area. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.</li><li>
Improves quality results by studying, evaluating, and re-designing processes, implementing changes, and maintaining and improving the appearance of the Cafe and Hotel.</li><li>
Identifies leads for sales by surfacing information on guests companies and reasons to visit and communicate them to Sales using the specified method.</li><li>
Makes safety and security a top priority. Is completely trained in competent in all emergency procedures and be ready to take charge in an emergency. Is constantly aware of potential security threats and models If You See Something, Say Something by notifying the Manager on Duty or any other Manager. Follows property OSHA/HAZCOM procedures.</li><li>
Maintains regular attendance in compliance with the hotels standards, as required by scheduling which will vary according to the needs of the hotel.</li><li>
Wears appropriate brand required uniform and name tag during all scheduled shifts.</li><li>
Performs all other duties assigned from time to time.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Required Skills/Abilities:
</b></h2><ul><li>Extensive knowledge of drink preparation or service.</li><li>
Excellent interpersonal skills and focus on serving customers.</li><li>
Ability to remain calm when dealing with unruly and argumentative patrons.</li><li>
Ability to learn cash register software used by bar or restaurant.</li></ul><h2 class="jobSectionHeader"><b>
Education and Experience:</b></h2><ul><li>
Completion of mixology, barkeeping, or other related training required.</li><li>
At least one year of related experience preferred.</li></ul><h2 class="jobSectionHeader"><b>
Physical Requirements:
</b></h2><ul><li>Prolonged periods standing and preparing drinks.</li><li>
Ability to complete orders quickly and accurately.</li><li>
Must be able to lift at least 15 pounds.</li><li>
Must be legal drinking age or older.</li></ul><p></p><p><i><br>
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</i></p><br>
<br>
Brand: Fairfield Inn &amp; Suites
<br>
Address: 160 MARKET CORNERS DR CORNELIA, GA - 30531
<br>
Property Description: Fairfield Inn &amp; Suites Cornelia
<br>
Property Number: ATLCF</div>

Cafe - Bartender

Join Fairfield Inn & Suites and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fairfield Inn & Suites

About Company

General Manager

Front Desk Supervisor

Cafe - Bartender