Hotel Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. Experience is not necessary but is a plus.

Availability

Seeking morning shift (7am to 3pm) applicants with open availability on weekends.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Maintain accurate records of guest information and reservations using phone systems.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage billing inquiries.
• Uphold high standards of phone etiquette when answering calls from guests.

Experience

• Previous experience in customer service or guest relations is highly desirable.
• Familiarity with hospitality management principles is a plus.
• Proficiency in using phone systems and hotel management software is beneficial.
• A passion for providing excellent service in a fast-paced environment is essential.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Location:

• Lexington, KY 40511 (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Lexington, KY 40511 (Required)

Work Location: In person