Hotel Front Desk Agent - AM

The Front Desk Agent is responsible for providing exceptional guest service while serving as the first point of contact for hotel guests. This position plays a vital role in creating a welcoming and positive experience by assisting guests with check-ins, check-outs, reservations, inquiries, and requests in a professional and friendly manner.

Working the morning shift (7:00 AM – 3:00 PM), the Front Desk Agent is responsible for ensuring smooth daily hotel operations, responding to guest needs, handling payment transactions, answering phone calls, and maintaining accurate guest records. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

The ideal candidate is dependable, guest-focused, and enjoys creating memorable experiences for travelers. Candidates must be comfortable working independently and as part of a team while maintaining a professional appearance and positive attitude.

$16 - $17 hourly

• Greet guests and provide outstanding customer service throughout their stay.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room assignments, and guest requests.
• Answer and direct incoming phone calls.
• Handle cash, credit card transactions, and daily balancing procedures.
• Provide information about hotel amenities, services, and local attractions.
• Address guest concerns and resolve issues promptly and professionally.
• Maintain accurate guest records and ensure data confidentiality.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Assist with daily operational tasks and administrative duties as assigned.
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Schedule:

Morning shift (7:00 AM – 3:00 PM). Candidates must be available to work weekends and holidays as business needs require.

• High school diploma or equivalent required.
• Previous customer service, hospitality, hotel front desk, retail, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a friendly, professional, and guest-focused attitude.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel property management systems.
• Experience handling cash, credit card transactions, and basic accounting procedures preferred.
• Strong problem-solving skills and ability to resolve guest concerns professionally.
• Attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to stand and move throughout the shift as needed.
• Professional appearance and demeanor consistent with hotel standards.
• Must be available to work the scheduled morning shift (7:00 AM – 3:00 PM).
• Must be available to work weekends and holidays as business needs require.
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.