Hotel Front Desk Agent

Hotel Front Desk Agent

Join our team as a Front Desk Agent and be the first point of contact for our valued guests! As a Front Desk Agent, you will play a vital role in providing exceptional guest service and ensuring a smooth check-in/check-out process.

We are looking for individuals who are friendly, professional, and have a passion for delivering outstanding customer service. If you enjoy interacting with people from all walks of life and thrive in a fast-paced environment, this is the perfect opportunity for you!

We offer benefits such as dental and vision insurance, paid time off, employee discounts for IHG brand travel, and opportunities for career growth within our organization!

If you are ready to join our team and make a positive impact on our guests' experience, please submit your application today. We look forward to hearing from you!

Responsibilities

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Qualifications

- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in computer software and office phone systems
- Previous experience in a similar customer service role is preferred

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Hotel: 1 year (Preferred)

Work Location: In person