Front Office Manager (Saudi National)

Faena creates cultural epicenters-living stages where art, design, and warm, attentive hospitality convene to craft a feast for the senses. We are a Cultural Embassy that invites guests to seek the extraordinary, shaping worlds that feel profoundly personal, welcoming, and alive.

"At Wadi Safar, we are shaping a new world where art, architecture, and nature live in harmony. Guided by a shared respect for culture and craft, this collaboration with Diriyah Company reflects our belief that beauty can elevate everyday life and inspire a new way of living."

Job Description

The Role

As Front Office Manager, you are the first voice and final memory of the Faena Wadi Safar experience. You set the emotional tone of the house-where every arrival feels intentional, every farewell sincere, and every interaction grounded in grace.

Leading the Front Office, Guest Services, and Arrival Experience, you will transform operational excellence into lived hospitality-balancing precision with warmth, and structure with soul. As a Saudi National, you embody the spirit of place, welcoming guests with cultural fluency and authentic generosity.

What You Will Create

The Art of Arrival

• Design and deliver arrival and departure rituals that feel seamless, personal, and unhurried-where guests are received not as transactions, but as invited participants in the Faena world.

Pre-Opening with Purpose

• Support the pre-opening journey by shaping Front Office systems, workflows, and teams-ensuring readiness that feels composed rather than rehearsed.

Presence-Led Service

• Lead from the floor with calm confidence-anticipating needs, resolving moments with discretion, and ensuring service feels intuitive rather than procedural.

A House of Hosts

• Build, coach, and inspire a Front Office team that embodies elegance, emotional intelligence, and cultural pride-developing Saudi talent through mentorship and example.

Precision Behind the Poetry

• Ensure flawless execution of systems, billing integrity, guest profiles, and service recovery-protecting the trust that underpins luxury hospitality.
• Partner closely with Housekeeping, Butler Services, Security, and Guest Experience teams to ensure the hotel moves as one-graceful, aligned, and alive.

Qualifications

Who You Are

A Saudi National with Front Office leadership experience in luxury or ultra-luxury hospitality.

A natural host with a composed presence, refined communication, and emotional intelligence.

Ideally experienced in pre-opening or high-touch environments.

Fluent in Arabic and English, with the ability to connect effortlessly with guests, colleagues, and stakeholders.

Detail-oriented yet people-first-comfortable balancing systems, service, and storytelling.

Additional Information

What's in it for you

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture