Front Office Manager(Only Omani )

Should possess a minimum of 8 to 10 years of experience with a reputed hotel.

Effective communicator, with proven ability to lead, mentor, train and motivate diverse team, consisting of Guest Service Officers, Concierge and Bell Staff

Knowledge and experience of night audit procedures and ministerial regulations

Exceptional skill in handling guests, complaints, ensure guest satisfaction

A keen eye for detail, ensuring the delivery of high-quality service to all our guests.

Excellent working knowledge of Front Office Software for various report generation, proficient in MS-Office applications

Knowledge of Arabic language will be an added advantage.

Bachelor’s or Masters degree in Hospitality Management, Hotel Administration, Business Management, Tourism, or a related field (preferred).

Oversee daily operations of the front desk, concierge, guest relations, and bell desk.

Ensure all front office procedures follow hotel SOPs and brand standards.

Personally handle VIP and high-profile guest arrivals and requests.

Conduct regular coaching, performance evaluations, and team briefings.

Prepare staff schedules and allocate duties to ensure optimal coverage.

Monitor room revenue, upselling efforts, and front office sales performance.

Ensure correct billing, cashiering, refunds, deposits, and folio accuracy.

Ensure a safe, clean, and organized front desk and lobby area.

Handle administrative tasks including complaints logs, shift handovers and audits.

Job Type: Full-time