Front Office Manager/Renaissance St. Louis Airport

Description:

We are seeking a dynamic and service-driven Front Office Manager to lead the daily operations of the Front Desk, Guest Services, and related areas at our full-service Renaissance hotel. This role is responsible for delivering exceptional guest experiences, driving team performance, and ensuring operational excellence aligned with brand standards.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, values personalized service, and is passionate about creating memorable stays for guests.

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.
• Oversees all problem resolution matters in the absence of GM & Director of Rooms.
• Increase the level of guest satisfaction by delivering an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Requirements:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.

Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.