Front Office Receptionist

Role & responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, reservations, and complaints professionally.
• Maintain accurate records of guest details and room bookings.
• Coordinate with housekeeping, room service, and other departments to ensure smooth operations.
• Manage telephone calls, emails, and other forms of communication promptly.
• Ensure compliance with hotel policies and procedures.
• Provide guests with information about hotel facilities, services, and local attractions.
• Maintain the cleanliness and organization of the front desk area.
• Candidates only From Hotel management or Hospitality background are preffered

Preferred candidate profile

• Graduation or degree in Hotel Management, Hospitality, or related field.
• 0 to 3 years of experience in a front office or front desk role, preferably in a hotel or hospitality setting.
• Strong verbal and written communication skills in English.
• Proficient in MS Office and hotel management software (PMS) preferred.
• Ability to multitask, stay organized, and work under pressure.
• Excellent problem-solving skills and a guest-oriented mindset.