Front Office Receptionist (MALE)

FRONT OFFICE RECEPTIONIST (MALE)

Entity: KAY Hospitality

Department: Hospitality

Reports To: Manager / Supervisor

Location: Ras Al Khaimah, UAE

Employment Type: Full-time

ROLE PURPOSE

The Receptionist is responsible for delivering a professional and welcoming first point of contact for guests at the KAY Hospitality front desk, managing check-in/check-out, reservations, guest inquiries, and front office administration to ensure a smooth and positive guest experience.

KEY RESPONSIBILITIES

• Welcome guests warmly, manage check-in and check-out procedures accurately and efficiently.
• Handle reservations (walk-in, phone, OTA/online) and update the Property Management System (PMS) accordingly.
• Respond to guest inquiries, requests, and complaints promptly, escalating to the Duty Manager/Supervisor where required.
• Process guest payments, deposits, and folios accurately, issuing receipts in line with cash handling procedures.
• Coordinate with Housekeeping and Maintenance on room status, readiness, and guest requests.
• Maintain accurate guest records, registration cards, and ID/passport documentation in line with company and regulatory requirements.
• Handle incoming calls, emails, and messages professionally, directing them to the appropriate department.
• Monitor and report daily occupancy, arrivals, departures, and revenue figures to Management as required.
• Maintain the cleanliness and presentation of the front desk and lobby area.
• Follow all front office SOPs, including night audit procedures and shift handover reports, as assigned.

QUALIFICATIONS & EXPERIENCE

• Diploma or degree in Hospitality Management or a related field preferred.
• Minimum 1–2 years of experience in a Front Office/Receptionist role within a hotel, serviced apartment, or hospitality environment.
• Familiarity with hotel PMS systems (e.g., Opera, or similar) is an advantage.

SKILLS & COMPETENCIES

• Excellent communication and interpersonal skills, with a professional and welcoming manner.
• Strong command of spoken and written English; additional languages (Arabic, Hindi, etc.) an advantage.
• Good computer literacy, including MS Office and PMS/reservation systems.
• Strong attention to detail, particularly in cash handling, billing, and guest documentation.
• Ability to remain calm, courteous, and solution-oriented when handling guest concerns.
• Well-groomed, presentable, and able to always represent the KAY Hospitality brand professionally.

WORK CONDITIONS

• Shift-based role, including night shifts, weekends, and public holidays as per roster.
• Front-facing role requiring extended periods of standing at the front desk.

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person