Front Office Specialist (Float)

Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives.

Every member of our team shares and is dedicated to our common goal of improving our patients’ experience, lives and outcomes. This ambitious and important goal is what motivates the selfless, collaborative, courageous and exceptional people who make up our organization.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

This position is responsible for providing coverage in a physician clinical practice. Duties include patient check-in and check-out, appointment scheduling, medical records management, and telephone reception. The role also performs various medical office administrative functions and requires travel to other clinic sites as needed.

Patient Check In

• Must be compassionate, attentive and professional during interactions with our patients, providers and co-workers.
• Maintains composure in difficult situations utilizing customer service skills.
• Collect copays
• Check in patients
• Helps to update patient demographics.
• Inform financial counselor of any insurance changes

Scheduler

• Completes patient check-out
• Obtains pertinent patient data, pre-certifications and insurance authorization to schedule imaging studies, diagnostic tests or outside referrals
• Coordinates scheduling of tests/procedures with patients and informs patients of special instructions prior to appointment/procedure
• Works directly with the provider and serves as the point person when the provider needs to contact a referring physician, specialist, patient, hospitalist, lab, etc.

Medical Records

• This position updates, maintains, and reviews each patient’s chart to make sure that the charts have all the current information.
• Works Medical records inbox and routes documents to the patient chart and tasks to the appropriate team member.
• This position verifies that patients’ chart is completed prior to visit with provider.

New Patient Scheduler

• Access New Patient Inbox
• Schedule New Patients according to site requirement
• Review information to ensure all required documents are received from referring providers.

Telephone Operator

• Professionally answer and process incoming telephone calls timely and accurately
• Scheduling, changing, or canceling patient appointments according to physician protocols. Route calls to the appropriate members of the ABCS team
• Task information to team members

Qualifications:

• High school diploma or equivalent
• Prefer at least 3 years’ medical office experience, preferably in a hematology, medical oncology, radiation practice
• Familiar with medical terminology, procedures and diagnosis
Ability to prioritize and manage multiple tasks in a stressful environment while providing positive interactions with patients and outside entities

A division of One Oncology, we are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.