Front Office Supervisor

Key Responsibilities:

• Supervise the front office team to ensure efficient and professional guest service
• Oversee check-in and check-out procedures, ensuring accuracy and smooth operation
• Train, guide, and support front desk staff in handling guest requests and complaints
• Monitor daily shift activities and maintain logbooks and reports
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Handle guest complaints and resolve issues promptly and professionally
• Maintain a clean and organized reception area
• Ensure compliance with company policies, procedures, and quality standards

Requirements:

• Previous experience in a front desk or supervisory role in hospitality or customer service
• Strong communication and interpersonal skills
• Fluent in English; Arabic language skills are an advantage
• Leadership skills with the ability to manage a small team
• Ability to work under pressure and handle guest concerns tactfully
• Familiarity with front office systems and basic computer applications

Working Conditions:

• Duty Hours: 9 hours per day (including meal break) as per UAE labor law
• Accommodation: Provided (Shared or Single, depending on designation)
• Transport: Not required – accommodation is within walking distance from the workplace
• Nationality: Open to all nationalities

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Experience:

• UAE: 2 years (Preferred)