Front Office Supervisor

Pay Range: $23.00 - $25.00 per hour (Non-exempt)
Final compensation is based on experience, hotel brand familiarity, and demonstrated leadership capability.

Job Type: Full-Time

Location: Embassy Suites La Jolla, San Diego

Job Summary:
The Embassy Suites La Jolla is seeking a motivated, experienced Front Office Supervisor to lead daily front desk operations and deliver an exceptional guest experience. This role is ideal for a hands-on hospitality professional who thrives in a fast-paced environment and enjoys mentoring team members while maintaining high service standards. As Front Office Supervisor, you will oversee front desk activities, support and coach associates, and act as a key problem-solver for guest concerns—ensuring smooth operations and memorable stays for every guest.

Key Responsibilities:

• Supervise daily front-office operations to ensure efficient, professional guest service.
• Oversee guest check-in and check-out procedures, including reservations, billing, and payment handling.
• Lead, coach, and train front office team members on hotel procedures, brand standards, and customer service expectations.
• Serve as the first point of escalation for guest issues, resolving concerns promptly and professionally.
• Ensure the front desk area is clean, organized, and guest-ready at all times.
• Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest experiences.
• Support scheduling, coverage needs, and shift transitions as required.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a front office, hospitality, or customer service supervisory role.
• Strong leadership and team-management skills with a service-focused mindset.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and hotel property management systems (PMS preferred).
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Availability to work a flexible schedule, including weekends and holidays.

Compensation & Benefits
We believe in supporting our team members both professionally and personally. Our benefits package includes:

• Competitive hourly pay within the posted range.
• Medical, dental, and vision insurance.
• Paid vacation, sick time, and company-observed holidays.
• 401(k) retirement plan with employer match.
• Hotel and travel discounts.
• Employee Assistance Program (EAP).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Short-term and long-term disability insurance.
• Pet wellness benefits.
• Ongoing training and professional development opportunities within the hospitality industry.

Why You’ll Love Working With Us
You’ll be part of a collaborative and supportive hospitality team that values professionalism, growth, and genuine service. We recognize initiative, encourage development, and take pride in creating an inclusive workplace where every team member’s contribution matters.

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by applicable law.