Front office supervisor (w/m)

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Hotel manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Hotel properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Hotel at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Hotel experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Profil recherché

Additional Information
Relocate to remote area

For all applications, please forward your updated CV

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Job Type: Contract