Frontline Manager, Middle East

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Business Unit Port Services are the one-stop, global port services partner powered by deep equipment expertise. Our range of port services starts with equipment maintenance and increases alongside any terminal's evolution, where we are continuously expanding the boundaries of our customer's operational efficiency. We have profit and loss responsibility for the service business for all applicable products of the Business Area Port Solutions and we will focus on and be dedicated to a total service commitment with the highest quality service for all our customers worldwide.

Service Frontline is the global Port Services organization ensuring fast and first-class service towards our customers. Our responsibility is to manage all our local Service Frontlines to assure the highest quality and support for our customers, including continuous development of our service business globally.

We are looking for a Manager, Port Services Middle East to develop and lead the Port Services frontline activities in Middle East. In this role you will report to the Senior Director, Service Frontlines, BU Port Services.

Your Main responsibilities include:

• Generating growth and profitability improvement of the frontline.
• Driving and implementing the global port services strategy within the region and translating the strategy into concrete plans and actions.
• Developing and improving the first level customer support.
• Building up the local skill levels within the country in a holistic manner to support the continuous development of the employees, the organization, and the business.
• Implementing and developing the service portfolio within the countries.
• Management Responsibility for the Frontline Organization.
• Full P&L Responsibility.
• Building collaboration with region colleagues, -global support functions, -equipment sales and -supply chain.
• Increasing collaboration and engagement within the Team and with its other stakeholders.

What we expect:

• Good technical education with commercial experience.
• Solid working experience (5-10 years) in service business environment, preferably in port services business and the ports industry.
• Excellent communication, interpersonal and negotiating skills.
• Demonstrated leadership skills and target orientation to get results.
• Fluent English and preferably previous international working experience. Other language skills are a benefit.
• Willingness and ability to travel globally.
• Intercultural competence and experience working in an international and multicultural environment.
• Empathetic leadership skills with strong determination to implement the vision and connect with people.
• Demonstrated leadership skills and target orientation to get results.
• Strong coaching skills, and effective in delegation and managing expectations.

What we offer you?

We offer you a challenging and interesting key position in our company in a global multicultural environment. You will have the possibility to be part of a dynamic business with good growth opportunities. You will provide you with continuous learning and development support and you will have the possibility to create a true impact within your region and organization.

Interested?

Please submit your application at your earliest convenience, but no later than March 8, 2026. For additional information, please contact Analyn Coquia, e-mail analyn.coquia(at)konecranes.com.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.