FSA Implementation Lead

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

At Ford, we’re defining the future of human mobility with a strong focus on corporate responsibility. If you share this commitment, join the diverse team of passionate professionals within our Sustainability, Environment & Safety group. You’ll be a key contributor to our efforts to provide the technical and regulatory expertise necessary for advancing such critical initiatives as product safety, emissions, fuel economy, vehicle recycling and much more.

In this position...

• You will lead cross functional, global teams through effective and efficient Field Service Action (FSA) implementation.

What you'll do...

• Coordination of cross functional, global teams to expedite FSA implementation, decreasing time between FRC approval and program launch
• Lead team through service part and kit releases
• Arbitrate cross-functional conflicts and drive issue resolution
• Monitor completion rates and proactively recommend additional outreach
• Proactively identify and address roadblocks & efficiencies between cross functional teams, etc
• Keep leadership appraised of launch status
• Monitor and ensure all customer notifications support the required timeline
• Collaborate with facing organizations in the development of service solutions for potential field issues
• Identify potential lessons-learned opportunities in support of improving future FSA efficiency

You'll have...

• Bachelors of Science Degree in Engineering or equivalent combination of relevant education and experience.
• Strong strategic thinking and analytical problem solving skills
• Ability to manage multiple conflicting priorities on a daily basis
• Ability to effectively lead multiple personalities and styles through both direct and indirect reporting relationships
• Expertise in WERS, particularly with production, service part, and service kit releases
• Good understanding of Ford vehicle software release process, vehicle systems and Ford software engineering teams
• High level of interpersonal skills to effectively lead diverse, cross-functional, global teams
• Ability to identify opportunities to automate and modernize processes with cutting edge technologies
• Understanding of vehicle remedy implementation (i.e., service trials, technicians, etc)
• Strong communication skills
• Understanding of vehicle systems
• Expertise working with Functional Teams (e.g., PD, STA, VO)
• Expertise interacting with suppliers
• Knowledge in understanding and scrutinizing part delivery timings (e.g., tooling timings, shipping timings, etc)
• Understanding of FSA & OTA processes
• Ability to deal with ambiguous assignments

Even better, you may have...

• Experience working within Power BI

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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