FSE Technical Training Manager

• Create and maintain high-quality training documentation, including user manuals, service guides, technical bulletins, and e-learning modules specific to our medical device portfolio.
• Partner with Engineering, Product Management, and Quality Assurance teams to stay ahead of New Product Introductions (NPI) and translate complex engineering data into digestible training materials.
• Ensure all training materials adhere to strict industry regulations (e.g., FDA, ISO 13485) and company safety procedures.
• Conduct scheduled training sessions via various methods: classroom instruction, hands-on lab workshops, virtual webinars, and on-site field coaching.
• Lead comprehensive onboarding programs for new FSEs, covering technical product knowledge, administrative tools, and service excellence.
• Travel to customer sites (hospitals, clinics, factory) to provide side-by-side mentoring and assess FSE performance in real-world clinical environments.
• Utilize business metrics (e.g., First Time Fix rates, Mean Time to Repair) to evaluate the impact of training programs and identify knowledge gaps.
• Gather feedback from trainees and field managers to update course materials and teaching methods continuously.
• Manage the internal certification process, ensuring field staff maintain the required qualifications to service specific medical modalities.
• Manage the training facility, ensuring medical simulators and test equipment are calibrated and in safe working conditions.
• Use the Learning Management System (LMS) or company intranet to ensure training records are up-to-date and materials are accessible 24/7.

• Bachelor’s degree in biomedical engineering, Electrical Engineering, or a related field (or equivalent military/vocational training).
• Minimum of 3–5 years of experience in field service, preferably working with medical devices (e.g., Imaging, Diagnostics, Patient Monitoring).
• Proven experience in adult learning principles, instructional design, or technical training is highly preferred.
• Deep understanding of electromechanical systems, pneumatics, and software integration within a healthcare setting.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences (from novice technicians to seasoned engineers)
  
  

• Willingness to travel frequently (up to 50-75%) to international & regional service centers and customer sites.
• Ability to work in clinical settings, adhering to hospital protocols and biohazard safety measures.
• Must be able to work in high magnetic fields, with high voltages, with high radiation, and radioactive materials
• May be involved in light rigging operations
• Must be able to work in confined spaces and spaces which require the use of a harness.
• Must be able to lift up to 20 pounds.
• Use of standard office equipment.
• Occasionally, training on 2nd shift is necessary to have system access outside of clinical treatment hour
• Due to the work environment, people with pacemakers are not eligible for this position.

The hiring range represents what Mevion Medical Systems, Inc. reasonably expects to pay for this position at the time of posting. The actual salary offered will depend on the selected candidate’s qualifications, experience, skills, and other job-related factors.