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Fuel Site Engineer
Must Have Technical/Functional Skill
Education & Experience
- Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
- 2+ years of experience in desktop support, field services, or similar technical support role
- Experience supporting Windows and Mac operating systems
- Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
- Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
- Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Understanding of Active Directory, DNS, DHCP, and network troubleshooting
- Experience with remote support tools and ITSM platforms (ServiceNow preferred)
- Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
- Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
- Excellent customer service and interpersonal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently and manage time effectively
- Professional demeanor and ability to maintain confidentiality
- Flexibility to adapt to changing priorities and work schedules
Roles & Responsibilities
Key Responsibilities
Technical Support & Troubleshooting
- Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
- Diagnose and resolve hardware, software, and network connectivity issues
- Perform equipment installations, configurations, and upgrades
- Execute break-fix activities including hardware replacements and repairs
- Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
- Respond to service requests and incidents in accordance with SLA requirements
- Deliver white-glove service for executive and VIP users
- Communicate technical information clearly to non-technical users
- Provide on-site assistance during new hire onboarding and technology transitions
- Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
- Maintain accurate inventory of IT equipment and accessories
- Perform asset t agging, tracking, and documentation in ServiceNow CMDB
- Coordinate equipment staging, imaging, and deployment
- Manage equipment refresh cycles and decommissioning activities
- Ensure compliance with asset management policies and procedures
Incident & Request Management
- Log, track, and resolve incidents and service requests in ServiceNow
- Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
- Follow standard operating procedures and knowledge base articles
- Contribute to knowledge base by documenting solutions and troubleshooting steps
- Participate in incident and problem management processes
Collaboration & Coordination
- Coordinate with remote support teams, vendors, and other IT groups
- Support technology rollouts, migrations, and special projects
- Participate in site walks and proactive equipment health checks
- Assist with disaster recovery and business continuity activities
- Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment
- Ability to lift and carry equipment up to 50 lbs
- Frequent standing, walking, bending, and reaching
- Occasional work in server rooms, data centers, or outdoor environments
- Valid driver's license and willingness to travel between facilities as needed
- Availability for occasional after-hours or weekend support
Salary Range: $ 45,000-$ 53,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-DNI
Location
Pensacola, FL
Job Function
TECHNOLOGY
Role
Engineer
Job Id
411500
Desired Skills
Desktop
Salary Range
$45,000-$53,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
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