Fulfillment Coordinator

About Us

• Rouh is a fast-growing female clothing startup passionate about bringing style, creativity, and individuality to life. As a small and dynamic team, we thrive on innovation and flexibility. We are now looking for a Content Creator who can wear many hats and grow with us as we scale.

Role Overview

• We are seeking a Female E-commerce Fulfillment Coordinator to take ownership of packaging, shipping, order tracking, and returns management. This role is ideal for someone who thrives in organized systems, loves problem-solving, and takes pride in ensuring customers receive their orders on time and in perfect condition. You’ll work closely with our operations and customer service team to make sure every part of the fulfillment process runs efficiently.

Key Responsibilities

Order Fulfillment & Packaging:

• Prepare and package customer orders accurately and neatly.
• Print and organize shipping labels.
• Ensure all orders are dispatched on time and meet quality standards.

Shipping & Logistics Coordination:

• Communicate with local and international shipping partners.
• Schedule pickups and deliveries.
• Track shipments and update customers with tracking information.
• Handle customs paperwork when required.

Inventory & Returns Management:

• Maintain up-to-date inventory records.
• Notify management of low stock or missing items.
• Process product returns, exchanges, and damaged goods efficiently.

Operations & Organization:

• Keep the fulfillment area clean and well-organized.
• Monitor and restock packaging materials
• Support process improvements to speed up fulfillment and reduce errors.

Customer Experience Support:

• Coordinate with the customer support team to resolve shipping or delivery issues quickly.
• Maintain a high standard of professionalism in all communications.

Requirements

• Minimum 2 of experience in e-commerce fulfillment, logistics, or warehouse operations.

Preferred (Nice-to-Have)

• Experience working with couriers like Aramex, DHL, Arrive or Egypt Post.
• Good English
• Familiarity with inventory or barcode systems.
• Experience working in a startup or small business environment.
• Strong organizational and time-management skills.
• Familiarity with platforms like Shopify, WooCommerce, or similar.
• Good communication and coordination skills.
• Ability to work independently and stay detail-oriented under pressure.
• Reliable, punctual, and proactive problem solver.
• Basic knowledge of Excel or Google Sheets.

Job Type: Full-time

Pay: E£7,000.00 - E£10,000.00 per month

Application Question(s):

• Are you a female?
• Do you live in Maadi or nearby? Where?
• Have you used shopify before ? Tell me in what capacity?
• Please tell me about your experience with e-commerce fulfillment, logistics, or warehouse operations.

What companies have you worked for previously?

• Are you able to start working with us immediately, or do you need to give notice at your current job first? If there is a notice period how long is it?
• If you had 30 orders to ship today, but only 25 labels printed correctly, what would you do first — and why? (You can answer in Arabic)
• What makes you the ideal candidate for this position?