Fulfillment Operations Manager

About the Role

At Uber, we reimagine the way the world moves for the better. There are a lot of operations and technologies that enable this mission, and Uber's Global Scaled Solutions (GSS) org leads several of those capabilities, such as data collection, data annotation for AI/ML innovation, localization/internationalization, testing, map editing, digitization programs, and more. We have built industry-leading tech and ops muscle for the same and are now externalizing these offerings with Uber AI solutions.

The tech+ops solution coupled with Uber's strength of building a platform for flexible work will enable enterprises world-wide to accelerate their data, AI, and product journeys. While we do this, we look forward to creating flexible earnings opportunities through online tasks for millions of people across the world. Together, our tech, operations expertise and platform for knowledge work are uniquely positioned to be the best-in-class human-in-the-loop solution for the industry.

We are looking for a Fulfillment Operations Manager to build and manage the underlying database infrastructure that supports project execution. This role will be responsible for generating critical insights on resource utilization, developing and maintaining database systems for tracking freelance expert supply, and working with cross-functional stakeholders to optimize resource allocation and enhance overall operational efficiency.

This role will partner with Program Management and Product teams to ensure the resource data environment meets program requirements and supports continuous improvement of the marketplace.

What the Candidate Will Do

• Design scalable database and data pipelines to track project execution and resource utilization.
• Develop automated reports for real-time insights on freelance expert capacity, deployment, and efficiency.
• Ensure data quality and integrity through governance processes.
• Collaborate with Program/Product teams to align data environment with new marketplace features and improvement cycles.
• Analyze data trends with cross-functional teams to optimize resource allocation and enhance operational efficiency.

What the Candidate Will Need

• 4+ years of experience in business analytics and running program operations.
• Strong strategic and analytical bend of mind, skills in analyzing market trends, freelancer performance, and supply chain metrics to optimize supply operations, using tools like Excel, SQL, or similar for data-driven insights
• Proven ability to lead and execute initiatives, with experience in coordinating cross-functional teams, setting timelines, and ensuring smooth implementations in dynamic environments.
• Ability to work efficiently and influence others without exerting direct authority
• Ability to take initiative in a constantly-changing work environment