Fulfilment Specialist (Fixed Term)

Job Description:

Fulfilment Specialist

District 5, Cairo, Egypt

Full time, Onsite

Bupa's purpose is longer, healthier, happier lives and making a better world.
As a leading global health and care company, we offer health insurance, medical
subscription and other health and care funding products; we run care homes,
retirement and care villages, primary care, diagnostic and wellness centres,
hospitals and dental clinics. We also provide workplace health services, home
healthcare, health assessments and long-term condition management services.
We have 29M customers in 190 countries. With no shareholders, we invest our
profits to provide more and better healthcare and fulfil our purpose. We employ
almost 80,000 people, principally in the UK, Australia, Spain, Poland, New
Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand, and the
USA.

Role Overview

The Fulfilment Specialist will deliver excellent customer experience for our internal and external customers by swiftly and accurately carrying out fulfilment, administrative and support services for Bupa Global. You will be responsible for carrying out a wide range of fulfilment, administrative and customer related work. Some activities will require contact with our external customers.

What you'll do:

• Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)
• Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
• Ensure the tracking of regulated documents via scanning and updating the customer fulfilment governance management system upon dispatch or return of post/e-docs
• Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
• Achieve all targets for contact handling, turnaround times and quality
• Sorting returned mail so that customers can be contacted for new addresses
• Contacting customers where mail has been returned to identify new contact details
• Participate in regular 1:1s and team meetings with your Manager
• Support new team members
• Be a role model for the team demonstrating outstanding personal
  behaviours and performance
• Be a Customer Service Champion within the Fulfilment Team.

What you'll bring:

• Fresh graduates of the medical background are welcome to apply
• Fluent English is a must
• Excellent in using Microsoft Applications with Data Entry skills
• Previous experience in the delivery of fulfilment services
• A track record of achieving and exceeding productivity and quality targets in a high performing team environment
• Highly customer focused and detail oriented
• Excellent communication and multitasking skills are required with emphasis on achieving results and successful outcomes

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