Full-Time Front Desk Agent

Full-Time Front Desk Agent

White Stallion Ranch | Tucson, AZ
Pay: $16.00 per hour
Schedule: Full-time, flexible availability required

Job Description

As part of the White Stallion Ranch Front Office team, you are a key part of creating an exceptional guest experience from arrival to departure. You are often the first and last person our guests interact with, so a friendly, welcoming attitude and strong communication skills are essential.

The Front Desk Agent ensures smooth check-in and check-out processes, answers phone calls and emails promptly, and assists both prospective and current guests with questions, reservations, and general needs. While many activities at White Stallion Ranch are reserved through our guest app, the front desk plays a vital role in helping guests navigate the system, booking spa appointments, jeep tours, and ensuring guests make the most of their stay.

The front desk also serves as a communication hub for the ranch. Wranglers, activity guides, housekeeping, and kitchen staff rely on the office to relay important guest information before and during each stay, including dietary needs, scheduling details, and guest feedback.

As a family-run business, teamwork is essential. Front desk staff may occasionally assist other departments by leading a craft activity, driving guests to and from the airport, helping with internal record keeping, or supporting basic sales and reporting tasks.

Job Requirements

• Proven experience in customer service, hospitality, or a related field
• Exceptionally friendly, professional, and outgoing demeanor
• Reliable and flexible availability, including overnights if needed
• Clean driving record and valid driver’s license
• Strong computer skills and comfort learning new systems
• Accuracy with basic math and numeracy
• Ability to work efficiently in a fast-paced environment
• Strong multitasking skills while managing guest inquiries and interdepartmental communication
• High school diploma or equivalent

Benefits

• Medical, Dental, and Vision insurance
• Simple IRA retirement plan
• Paid Time Off (PTO)
• Consistent full-time hours in a guest-focused role

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• What makes the Front Desk position at White Stallion Ranch appealing to you?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person