Fully Licensed State Farm Service Team Member

Join Our Family as a Customer Success Specialist!

Position Overview:

Are you currently Property & Casualty and Life & Health licensed in the U.S.? Do you have State Farm experience within the past year? Are you passionate about helping others and providing top-notch customer service? Do you thrive in a fast-paced, collaborative environment? If so, we are seeking dedicated and fully licensed State Farm Team Member's to join our top producing agency! Here, you will be an integral part of our family, dedicated to delivering an exceptional insurance experience for both new and existing clients. At Craig Ritchie State Farm, we foster a supportive and dynamic workplace where your contributions are valued and your growth is encouraged.

In this role, and similar to your current or past State Farm experience, you will engage directly with clients, guiding them through their insurance needs with professionalism and care. From answering questions about policy details to assisting with claims and billing, your expertise will make a lasting impact on our customers’ lives. Plus, there's a fantastic opportunity to boost your earnings through commissions by connecting clients with the right products tailored to their needs!

What You'll Do:

• Deliver outstanding, friendly customer support through phone, email, and in-person interactions.
• Educate customers on insurance options and coverages using a customer-focused, needs-based approach.
• Collaborate closely with our sales team to help achieve and exceed our agency's goals.
• Utilize effective sales techniques to promote our diverse range of products and services.
• Maintain a strong work ethic and a commitment to success, every single day!

What We're Looking For:

• Current or previous State Farm agency experience.
• Property & Casualty license required.
• Life & Health license preferred, but can be obtained within the first 30 days of employment.
• Proficient in English; multilingual skills are an advantage.
• Knowledge of State Farm systems, including ABS, ECRM, billing, claims, etc.
• Sales knowledge to assist with upselling or cross-selling opportunities.
• A people-oriented mindset with exceptional organizational and multitasking skills.
• Detail-oriented and dedicated to providing outstanding customer service.
• A team player who thrives in a collaborative environment.

Compensation and Benefits:

• Competitive salary starting at $45,000 ($40,000 Base + Commissions/Bonuses).
• Additional base salary and bonuses available for those currently licensed in Property & Casualty and Life & Health.
• Earning potential of $40,000.00 - $75,000.00 per year.
• Annual raises and year-end bonuses.
• $2,000 Sign-on Bonus.
• Comprehensive Group Health Insurance and 401(k) plan (employer match starts after 1st year).

How to Apply:

Ready to embark on an exciting career with us? Don’t miss the chance to join our amazing team. Apply today via Indeed or send your resume directly to Craig at craig.ritchie.k2qk@statefarm.com. Immediately after we receive your application, you will receive an email with an invitation to complete a personality assessment. This is not a pass/fail assessment, but rather a tool that will provide both you and us with valuable insights to guide our interview process. We can't wait to meet you!

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Experience:

• State Farm agency: 1 year (Required)

License/Certification:

• Property & Casualty License (Required)
• Life & Health Insurance License (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30005