Functional Analyst

GDIT has an opening for a Functional Analyst to support the Navy Enterprise Service Desk. In this position you will utilize your analytical and communication skills to integrate new platforms and processes to Navy Enterprise Service Desk. You will have the opportunity to hone and develop your communication skills through written and oral communications to internal and external customers at all levels of the organization.

HOW A FUNCTIONAL ANALYST WILL MAKE AN IMPACT:

Data Collection / Documentation and Analysis:

• Facilitate Discovery Calls to gather information for new Process Integration opportunities.
• Develop VISIO process flows for the “To Be” state, in coordination with NESD personnel, the Process Integration team, Subject Matter Experts and the Knowledge/Training/Operation Management teams to ensure a seamless transition to the Service Desk.
• Gather and analyze data related to process performance, identifying trends, bottlenecks, and opportunities for improvement.
• Develop and maintain a risk register that track and prioritizes identified risks.

Collaboration and Coordination:

• Maintain a Virtual Task Board to ensure accurate tracking of Process Integration efforts.
• Interface and collaborate with NESD personnel and other vendors to ensure seamless operation and data flow across different departments or functions within the organization.
• Collaborate with other departments including IT, operations, and management to align process improvements and integrations with overall business goals.
• Coordinate testing and validation of process changes and system integrations to ensure they meet business requirements, potentially involving simulations or pilot programs.
• Collaborate with other departments to manage risk-related matters.
• Coordinate Operational Readiness Reviews to ensure that process changes and system integrations function as expected.

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS and 2+ years of related experience or equivalent years of experience
• Experience in building a project in Microsoft Project or similar technologies
• Experience in building out process flows in Visio or similar technologies
• Active ITIL v4 certification within 90 days of hire

Clearance: Ability to obtain and maintain Secret clearance

Location: Hybrid to the ITC in Bossier City, LA

*** US Citizenship required ***

NICE TO HAVES:

• 1 year or more of experience on the NESD program
• Experience in risk management

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.