Functional Consultant

Experience Range : 4 to 7years

Position Description:

• Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
• Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accounts
• Take accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.
• Be aware of all the business processes and configurations for their customer accounts.
• Experience on working with JIRA/Salesforce ticketing tools.
• Lead weekly/biweekly customer calls for their accounts.
• Logical/effective Problem-solving approach.
• Able to resolve the issues within the SLA.
• Approachable for QAs for any critical issue for guidance.
• Actively participate in customer Go-Lives and be available for Hyper care support.

Position Requirements:

• Bachelor’s degree in computer science or related field.
• Should have minimum 4+ years’ experience in working with TMS product .
• Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.
• Have been a part of more than 3 full Implementation Projects (Preferably on Cloud)
• Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.
• Experience on handling customers in SaaS Platform is good to have.

Additional Job Description

• Exp./Knowledge of Supply Chain Domain is nice to have.
• Strong in Manual Testing and in SQL PL/SQL.
• Strong analytical skills and ability to deep dive into problems and provide solutions.
• Exp./Knowledge of JMeter/Performance testing or any automation tools is nice to have.
• Exposure to GIT, JIRA & Sales Force, API testing is nice to have.