Functional Consultant - SME

Key Responsibilities Includes:

Client-Side Delivery & Enablement:

• Embed with client teams to understand end-to-end business processes
• Own functional delivery of agent use cases from ideation to production
• Act as the primary bridge between business stakeholders and technical teams

Agent Design & Configuration (Hands-On):

• Microsoft Copilot Studio OR Google Agentspace (Mandatory)
• Define agent intents, conversation flows, actions, tools, and guardrails
• Configure integrations with enterprise systems (CRM, ERP, ticketing, files, APIs)
• Iterate rapidly based on user feedback and usage telemetry

Business Analysis & Process Modeling

• Identify high-value automation and augmentation opportunities
• Document workflows, decision logic, and edge cases clearly
• Define and track success metrics (e.g., cycle time reduction, deflection, accuracy, adoption)

Governance, Quality & Adoption

• Ensure agents align with enterprise security, governance, and compliance standards
• Implement prompt standards, escalation paths, and human-in-the-loop patterns
• Support UAT, rollout planning, and change management activities

Required Skills & Experience

• 5+ years of experience in business analysis, functional consulting, or product delivery
• Proven experience working directly with client stakeholders
• Hands-on experience with no-code / low-code platforms (e.g., Copilot Studio, Power Platform, Google Workspace)
• Strong understanding of LLM-based agent behavior (intent, context, tools, memory)
• Ability to translate ambiguous business needs into working agent configurations
• Comfortable operating in fast-paced, forward-deployed client environments
• Excellent written and verbal communication skills

Location: Onsite KHI & ISB | Remote for other cities

Timings: US timezone

Job Type: Full-time

Work Location: In person