Gallery Host 4pm - 12am (Full time or Part Time)

Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where your enthusiasm and dedication will create memorable guest experiences! This role offers a lively, engaging environment with a Monday through Friday schedule from 8AM to 4PM—no weekends required. As the first point of contact for our guests, you’ll be the welcoming face and friendly voice that sets the tone for a fantastic stay. Your expertise in customer service, hotel management, and guest relations will ensure smooth check-ins, efficient communication, and exceptional hospitality every day. If you thrive in fast-paced settings and enjoy making guests feel at home, this is the perfect opportunity to shine!

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
• Handle guest inquiries, requests, and complaints with a positive attitude to ensure satisfaction
• Maintain accurate records of guest reservations, cancellations, and special requests
• Support night audit procedures as needed to reconcile daily financial transactions (if applicable)
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
• Uphold hotel policies and procedures related to guest services, safety, and security

Qualifications

• Proven experience in hospitality management or hotel front desk operations preferred
• Strong customer service skills with the ability to handle diverse guest needs confidently
• Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively
• Excellent phone etiquette and experience managing multi-line phone systems
• Knowledge of hotel management software and reservation systems is a plus
• Ability to remain energetic, professional, and attentive in a fast-paced environment
• Prior experience in resort or hotel settings is advantageous but not required

Embark on a rewarding career where your hospitality skills make a difference! We value energetic professionals who are passionate about guest relations and eager to contribute to an outstanding hospitality experience. Join us today and be part of a team dedicated to creating welcoming environments that guests love!

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Do you have any upcoming time-off requests or scheduling restrictions we should be aware of?
• If a teammate calls out and you are asked to stay later or adjust your shift, how would you typically respond?
• You are checking in guests, the phone is ringing, and a guest approaches the desk looking to purchase an item from the market. What do you do first?
• Front desk roles require accuracy with payments, reservations, and guest information. How do you ensure you don’t make mistakes?

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Saint Paul, MN 55101 (Required)

Work Location: In person