GAP Auto Claims Examiner

Description

Key Responsibilities

• Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks.
• Establish and maintain effective communication with customers and all parties involved in the claims process.
• Gather and prepare all necessary documentation to support claim resolution.
• Analyze loan transaction history to verify payments, fees, and insurance details.
• Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review.
• Document all correspondence and claim-related information in AS400.
• Monitor and follow up on pending claims using the GAP pending claims (AWP) list.
• Apply strong decision-making and organizational skills to manage multiple claims efficiently.
• Deliver exceptional customer service and clearly explain complex insurance policy terms.
• Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values.
• Meet departmental quality standards and achieve service level and production goals.

Skills, knowledge & expertise

• 3 + Years auto adjusting
• Proficiency in required software tools and auto valuation programs.
• Excellent verbal, written, and telephone communication skills.
• Strong analytical and organizational abilities.
• Proven customer service experience, especially in explaining technical or policy-related information.

• Experience with GAP and Collateral Protection insurance
• Multiple state adjusting licenses

• Proactive, independent, dependable, and takes initiative with consistent follow through
• Superb written and verbal communication skills conducted in a timely manner with diverse audiences
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail with ability to utilize decision making and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization
• Understands policies and strong reading, writing skills
• Excellent organizational, problem solving and decision-making skills
• Strong negotiation skills

Benefits

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

About Davies