Garden Center Truck Routing & Customer Service Coordinator

Truck Routing & Customer Service Coordinator (Plant Knowledge Preferred)

We are seeking a detail-oriented and customer-focused Truck Routing & Customer Service Coordinator with plant knowledge to join our team. This role is essential to ensuring efficient delivery operations while coordinating closely with our production yard to fulfill orders accurately and on time.

If you enjoy a fast-paced environment, solving problems, and being the hub between customers, sales, drivers, and yard operations, this is a great opportunity to grow with our team.

What You’ll Do

• Plan and coordinate daily truck routes to ensure timely and efficient deliveries
• Enter and manage customer orders accurately, including plant material and related products
• Serve as a primary point of contact for customers and sales representatives regarding orders, availability, and delivery schedules
• Provide knowledgeable support on plant selection, substitutions, and basic care considerations
• Work closely with the production yard team to ensure orders are pulled accurately and ready for delivery
• Communicate priorities, timing, and changes clearly between yard staff, drivers, and sales team
• Monitor order fulfillment and proactively address delays, shortages, or discrepancies
• Communicate with drivers to coordinate routes, updates, and delivery needs
• Oversee daily fleet activity, including scheduling and dispatch support
• Monitor and maintain electronic driver logs (ELDs) to ensure compliance
• Adjust routes and priorities in real time to meet changing demands

Qualifications & Skills

• Knowledge of plants, horticulture, landscaping materials, or nursery operations preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and customer service abilities
• Experience in dispatching, routing, logistics, or a related field preferred
• Ability to coordinate effectively with yard or warehouse teams to meet deadlines
• Familiarity with fleet management and electronic driver logs (ELDs) is a plus
• Comfortable using computers, order entry systems, and scheduling software
• Ability to problem-solve quickly and stay organized under pressure
• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive pay based on experience
• Opportunities for growth and advancement
• A supportive, team-oriented work environment
• Hands-on training and development

Our Core Values

Compassion Respect Laughter Intentionality Passion Perseverance Resourcefulness

We are passionate about what we do and strive to continuously improve—not just grow bigger, but better. We value our employees, customers, and community, and encourage team involvement through initiatives like our Giving Committee and Volunteer Team, supporting meaningful local projects.

If you enjoy coordinating people, plants, and logistics to keep operations running smoothly, we’d love to hear from you.

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Retirement plan
• Tuition reimbursement

Application Question(s):

• How you would plan delivery routes for multiple trucks in a single day?
• What experience do you have with plants, nursery stock, or landscaping materials?
• How do you work with drivers, yard staff, and sales teams to keep things running smoothly?

Work Location: In person