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Gas Reimbursement Coordinator - DC

LOCATION: On-Site in the District of Columbia

SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
Manage same-day/next-day GR trips timely and appropriately
Manages and reviews Public Transportation assigned trips
Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
Manages daily reporting and processing of Gas Reimbursement documents
Manage daily PT pass distribution for all active vendors
Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
Act as liaison for escalated issues between members and the Claims and Finance dept.
Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
Assists with other duties as assigned

QUALIFICATIONS REQUIRED:

1-2 years of Customer Service experience in an inbound call center
Computer literate with the ability to learn customer service software applications.
Ability to type 40 wpm.
Excellent written and verbal communication skills
Ability to work independently or with a team

REQUIRED EDUCATION: