Gas Tech Customer Service

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 04/28/2026

Role Summary:

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Perform work related to non-contact customer service orders, line locating, and leak survey (where applicable).

Drive and maintain company vehicle. Load, unload, and operate tools and equipment including but not limited to:

• Crescent and pipe wrenches
• Pliers and screwdrivers
• Meters and regulators
• Combustible gas indicators
• Ladders
• Carbon Monoxide Detectors
• No Blow Equipment
• FI Units
• Power tools
• Probe Bar

Assist with pipeline locating using conductive, inductive and mark by measurement.

Complete Line locating procedures and maintain compliance with OKIE 811 law.

Turn gas service off, remove meters, and install electronic reader transmitters (ERTs).

Inspect, calibrate, maintain, and repair leakage survey tools and equipment as applicable.

Patrol and maintain pipeline markers. Complete encroachment investigations as applicable.

Investigate non-contact customer related orders.

Complete and update reports including but not limited to:

• Equipment maintenance reports
• Mileage reports
• Time sheets
• GIS Applications
• Gas Leaks and work logs

Maintain multiple records including but not limited to:

• Orders completed
• Miles driven
• Customer information
• Leak record information and maintenance work orders
• Meter inventory
• Leak classifications

Install, program and troubleshoot electronic reader transmitters (ERTs).

Inspect, calibrate, maintain, and repair leakage survey tools and equipment. Perform and assist with leakage surveys on pipelines as applicable.

Regular and reliable attendance is required in performance of job.

Employee may perform additional responsibilities as assigned.

Position Requirements:

What You Will Need

Working knowledge and training related to disconnects, and gas piping.

Demonstrated ability in use, function, and maintenance of tools applicable to position.

Experience with the application of basic arithmetic: addition, subtraction, multiplication, and division.

Working knowledge of locating gas lines.

Working knowledge of transmission and distribution pipeline system operations.

Working knowledge of leakage survey procedures.

Working knowledge and training relative to:

• Customer service and safety procedures
• Customer service emergency procedures
• Use of electronic communications and PragmaCAD system (where applicable)
• Characteristics of natural gas
• Basic customer service activities

Experience and knowledge of basic computer usage and applicable computer software.

Read and interpret maps, blueprints, plats, atlas pages, pipe sizing tables, flow charts, house numbers, dials, gauges, work logs, service orders, and applicable operation and repair manuals.

Read and write fluently in English.

Applicable driver's license.

Lift and move objects weighing up to 10 pounds 10 15 times a day; up to 20 pounds 15 20 times a day; up to 40 pounds 10 15 times a day; over 50 pounds 2 3 times a week.

Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and repair gas fired equipment, meters, and equipment.

React immediately to emergency situations to prevent injury to self and others.

Smell odorant in natural gas.

Operate tools and equipment required.

Communicate and exchange information or instructions

Visual ability to perform job responsibilities.

Travel over uneven terrain including but not limited to: mud, gravel, sand, rocks, ice, and snow

Walk, stand, kneel/stoop, and drive for extended periods.

Push spud bar in ground and extract.

Emergency call-out

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401K that is 100% matched up to 6%.
• Profit Sharing Plan
• Paid Parental Leave
• Basic and Optional Employee Term Life Insurance
• Education Assistance and Tuition Reimbursement