Gatehouse Attendant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Gatehouse and Community Attendant to join our team in Sandia Park, NM. As a Gatehouse and Community Attendant, you will generally assist with providing guests with information, directions and ensuring the community center is in order.

Position Overview

• This is a part-time position scheduled for three days per week, 24–30 hours.
• The Gatehouse Attendant will typically work Tuesday through Thursday, with occasional availability needed to fill in for staff time off.

Gatehouse Hours

• Summer: Mon–Fri 8:00 a.m.–5:00 p.m.; Sat–Sun 9:00 a.m.–4:00 p.m.
• Winter: Mon–Sat 8:30 a.m.–3:30 p.m.; Closed Sundays

How Our Employees Make an Impact

• Gatehouse Attendants play a key role in maintaining a safe, welcoming, and well-managed community.
• Their presence supports security, customer service, and the smooth operation of community facilities.

Key Responsibilities

• Greet visitors, monitor access, and assist with inquiries to ensure a secure environment.
• Check in visitors, guests, and vendors before allowing entry.
• Make daily rounds of the community, including wells and the community center, ensuring safety and reporting concerns and Well alarms.
• Observe the community during rounds to prevent theft, property damage, safety violations, or rule infractions.
• Provide excellent communication and customer service to residents and guests.
• Maintain organization and work independently with minimal supervision.
• Conduct parking and traffic enforcement as needed.
• Open the pool/spa during summer months and perform light cleaning duties.
• Ensure the community center is orderly, including light janitorial tasks (emptying trash, sweeping, wiping counters, restocking supplies).
• Assist with basic pool maintenance, including netting, vacuuming, and related tasks.
• Other duties as assigned.

Compensation:$15.97/hour, direct experience highly considered

Requirements

• Proficiency with basic computer skills, printers, and Microsoft Office (Word, Excel, Outlook).
• Professional communication skills (phone, written, verbal, interpersonal).
• Strong customer service abilities.
• Self-motivated, proactive, detail-oriented, and able to work as part of a team.
• Strong time-management and prioritization skills.
• Ability to interpret and complete verbal and written instructions.
• Knowledge of conflict-resolution techniques.
• Ability to lift up to 20 pounds and perform light cleaning tasks (sweeping, emptying trash, etc.).

Qualifications

• Experience with office equipment and computers.
• Prior experience in similar roles is helpful but not required.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a self-directed environment.
• A full list of duties will be provided to applicants.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.