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GCC Direct Imports Operations Manager, 3PL and Direct Imports MENA

Dubai, United Arab Emirates

DESCRIPTION

We're seeking an experienced Operations leader to drive our direct imports strategy across UAE and KSA. You'll optimize our import operations, manage freight forwarder relationships, and ensure compliance with local customs requirements.

This role will require you to be detail-oriented, analytical, and able to influence across multiple stakeholders while maintaining a high bar for operational excellence.

Key job responsibilities

Lead end-to-end import operations, from shipment preparation to final delivery
Develop and manage freight forwarder SLAs, focusing on cost optimization and on-time performance
Drive operational excellence through data-driven decision making and process improvements
Partner with multiple stakeholders to streamline import documentation and customs clearance
Identify and implement scalable solutions for complex supply chain challenges

BASIC QUALIFICATIONS

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of team management experience
5+ years of cross functional project delivery experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree in Supply Chain, Business, or related field
Demonstrated experience with UAE/KSA customs regulations and import procedures
Strong track record of managing freight forwarder relationships
Advanced analytical and problem-solving skills

PREFERRED QUALIFICATIONS

Experience managing, analyzing and communicating results to senior leadership
Experience with Amazon or similar e-commerce operations
Project management certification
Multi-category import experience
Proven cost optimization achievements in logistics

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Job details

ARE, Dubai

Administrative Support

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