GenAI Product Owner

About ING Hubs

Following ING’s strategic ambition to deliver a superior eperience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated epertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

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ING Hubs Turkiye core capabilities, , have us looking for data eperts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.

About ING

Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Ecellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, U, as well as eternal partnerships.

(Y)Our Team

You will be part of the Analytics Tribe COO which delivers advanced analytics & artificial intelligence capabilities to all ING countries. Customer Dialogue Analytics at ING joins a global, multidisciplinary analytics team focused on improving chat and voice bots, implementing advanced analytics and AI, and enhancing customer eperiences across all ING countries. In this role, you support the development and delivery of data-driven solutions for dialogue systems, bridge business and IT needs, and contribute to designing and implementing Conversational AI products.

About you

• You support the development, implementation and communication of the roadmap
• You help the product owner manage and prioritize the backlog at the level of user stories, derived from features, epics and technical capabilities
• You help define business requirements for the development of products and services in the Conversational (Generative) AI scope
• You work with your team to build and manage products with an end-to-end mindset, including design, implementation and operations
• You understand client needs, digitization and API’s, bridging IT and business together
• You have analytical skills and take decisions based on data and facts
• You are a pro-active thinker
• You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulations and policies
You are creative and an out-of-the bo
• thinker who likes to work in a multidisciplinary team in an agile environment
• Work with the product owner, to prioritize tasks according to the business needs
Build and maintain relationship with third party vendors. This also means that you are capable to drive ne
• t generation products together with the product owner.

How to succeed

• Bachelor’s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master’s degree or PhD will be a plus),
Minimal 5 years of working e
• perience in applying analytics in a business environment
• Professional working language proficiency in English. Dutch/French/Spanish/German are a plus
• Familiarity with Agile Scrum way of working
E
• perience with Conversational AI is a plus
You have e
• cellent oral and written communication skills at the technical and business level
• To be able to influence and convince stakeholders based on analytical results
To be analytical: etremely curious, constantly looking for an e
• planation; analyzing sharply, concise & to the point
Managing product roadmaps and backlogs, defining business requirements, working with internal and e
• ternal stakeholders, and ensuring compliance

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your eperience is rewarding. Here’s what you can epect when you join our organization:

Be Yourself, Be an ING'er

• Dynamic Environment:Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
• Innovation Culture:Share your innovative ideas while eploring PACE methodology with us.
• Global Eposure:Participate in global projects and epand your career opportunities.
• Communication & Celebrations:Enjoy various communication activities and celebrations that promote a friendly work environment.
• Health Care:Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
• Private Pension Plan:Secure your future dreams with our private pension plan.

Questions? Just ask
ING Recruitment team