General - Contractor - C1

Job Title: Account Coordinator – TAC
Department: Account Management / Client Services
Reports To: Senior Account Manager
Location: Remote

Position Summary
The Account Coordinator provides essential support to the Account Management team in the delivery of crew accommodation and transportation services for our client. This role is responsible for coordinating day-to-day operations, facilitating communication between internal teams and external vendors, and ensuring high-quality service delivery across all account-related activities.

Key Responsibilities

• Provide administrative and operational support to the Wizz Air Account Management team.
• Coordinate logistics and booking processes across various internal departments.
• Act as a liaison between Wizz Air, hotel partners, and transport providers to ensure accurate and timely service execution.
• Track, monitor, and follow up on booking issues, service feedback, and provider performance.
• Maintain accurate documentation and assist with preparing reports and account-related updates.
• Support process improvement initiatives and contribute to maintaining service quality standards.

Key Interfaces

Internal:

• Account Managers
• Operations
• Customer Service
• Vendor Management

External:

• Hotel partners
• Transport providers

Qualifications & Skills

• Strong administrative and organizational skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Ability to thrive in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office; experience with booking systems is an advantage

Performance Metrics

• Accuracy and timeliness of bookings and communications
• Client and vendor satisfaction levels
• Responsiveness and issue resolution time
• Contribution to operational efficiency and service improvement initiatives