General Manager

Looking for a unique and rewarding experience working for an iconic London-based wine and spirits company that is launching their first American location? One of the world's most trusted fine wine and spirits merchants is opening their new location in D.C. and is seeking a General Manager to join their team as the General Manager for the entire US entity. They are looking for a dynamic individual with a background in fine wine, luxury goods, and/or hospitality, and a strong focus on growing our US customer base of home collectors . In this role, you will be responsible for managing the team, focusing on customer acquisition and delivering sales through relationship building and a level of service that is more akin to the hospitality business but also aligned to the Home of Collecting strategy. You will assume responsibility for delivering the company’s growth ambitions while ensuring that company standards are maintained to the highest level to optimise customer engagement and service excellence. This role is in-office in DC.

Status: Direct Hire

Salary: $150K-230K DOE

**LOCAL CANDIDATES ONLY**

Duties and Responsibilities:

• Work closely with the MD International & Auctions to develop and deliver the USA business plan in line with the agreed targets
• Develop and deliver agreed annual plans and appropriate customer, sales and service performance measures (revenue, margin, customer acquisition and NPS)
• Establish the Year 1 team for the US operation; set clear goals and targets for both direct and indirect reports, aligned to the overall business plan. Recruit and onboard new team members as appropriate
• Provide leadership and direction to the local teams, ensuring that hospitality and relationships are the foundation of providing excellent customer service to all customers
• Support the performance, growth and development of individual team members
• Develop thought leadership to be recognised as a market leader and trusted destination
• Stay abreast of the competitive environment in market and provide comprehensive andaccurate information on the fine wine and spirits’ market
• Develop strong relationships with the Sales & Service team and functional teams based in the UK to ensure operational efficiency and consistently high levels of customer service
• Ensure that all working practices comply with US and UK anti-bribery, GDPR and Health & Safety legislation compliance

Job Requirements:

• A smart, energetic, engaging, leader with a strong desire to engage with a start-up mentality; create a hospitality ad relationship driven business; focus on delivering the numbers and passionate about helping to establish the company in the USA
• Engaging in a new vision, bringing fun as well as expertise and energy
• Great all-round business and management skills
• Will have led B2C sales teams within businesses that have a high service/luxury culture
• Adaptable to our way of doing business and extremely flexible – we are a start up
• Part of the next gen of the wine business and wine drinkers who understands the experiential nature required of the current and future wine business
• Exemplary communication skills, both internally and externally
• A proven ability to motivate your own team and others
• Skilled in delegation and coaching, and comfortable empowering others
• Fine wine expertise not a ‘must’ – better to have great people and management skills
• Hospitality and relationship building experience is beneficial.

How To Apply: Please respond with your resume for consideration. We welcome all candidates that meet the REQUIRED qualifications with recent relevant experience. Palmer Staffing Services is an equal opportunity employer.

About Us: Palmer is an award winning staffing agency offering direct hire, temp-to-hire, and temporary placements for administrative, management, executive, legal and more. We represent more than 500 of the finest law firms and legal departments in the D.C. area.

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