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General Manager

Houston, United States

Overview:

The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.

Responsibilities:

Establish objectives and goals for operations and supervise daily shift operations
Procures the implementation of best practices regarding the operation
Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
Attends and resolves problems as they appear in the restaurant operation
Involves himself in the operational and technical training of employees
Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
Maintains safety and food quality standards
Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
Organizes schedules, keeps track of employees’ hours and records payroll data
Places orders from vendors
Manages P&L
Ensures all end of day cash outs are correctly completed
Coordinates daily front- and back-of-house restaurant operations
Controls operational costs and identifies ways for operational efficiency
Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
Follows and abides by all safety rules, policies, and procedures