General Manager

General Manager at Crave Sioux Falls Hilton Garden Inn Downtown

Position: Full Time

Duties and Responsibilities:

• Oversee all aspects of restaurant operations, ensuring high-quality guest service and final decision-making authority.
• Assess staffing needs and recruit accordingly.
• Implement and communicate policies to ensure management compliance and staff awareness.
• Maintain standards to increase sales and control costs, including food, beverage, supplies, utilities, and labor.
• Ensure timely and accurate completion of financial and personnel administrative duties.
• Manage staff performance according to company standards.
• Enforce sanitation and safety standards in food handling and facility maintenance.
• Uphold a professional restaurant image, including cleanliness and appearance standards.
• Estimate and control food and beverage costs, oversee procurement, and minimize waste.
• Provide exceptional guest service, handle complaints effectively, and foster guest loyalty.

Skills and Qualifications:

• Minimum of 6 years of supervisory experience, including alcohol service.
• Completed Alcohol Service Training Course.
• Experience with cost controls, POS systems, and cash management.
• Strong marketing, sales, and communication skills.
• Effective time management, delegation, and multitasking abilities.
• High personal integrity and knowledge of Microsoft Office and relevant management software.
• ServSafe or Department of Health certification is a plus.

Position Details:

This is an exempt salary position with variable hours, typically around 50 hours per week, operating from 8 AM to 2 AM as needed.

Work Culture:

Our GMs embody the Spirit of Hospitality, ensuring guest satisfaction and team development, aligning with our Mission, Vision, and Values.

The role involves leadership, staff development, sales growth, and maintaining operational standards.

We are an equal opportunity employer committed to diversity and inclusion.

Join the CRAVE Family

We prioritize creating memorable guest experiences through a passionate team dedicated to service excellence.

Our Mission

Do WHATEVER it takes to make EVERY guest happy!

Our Vision

To be the leading purveyor of the spirit of hospitality

Our Values

Apply via Indeed or here with the required fields. We value diversity and are committed to equal opportunity employment.