General Manager

Job Title: General Manager, DBAT O'Fallon
Department: Outside Sales
Reports to: Sr. Director DBAT
Location: O’Fallon, MO
FLSA Status: Exempt
Supervises: Assistant General Managers, Instructors, and Pro-shop staff

If you’re driven, love baseball or softball, and thrive in a leadership role, this is your opportunity to build something special.

Responsibilities:

• Managing the facility’s budget, ensuring profitability, and controlling costs.
• Hiring, training, and supervising a team of employees, including instructors, front desk staff, and other personnel
• Setting communication standards, facilitating team alignment with facility goals, providing regular updates on performance and initiatives, and fostering a collaborative environment.
• Ensuring the facility is well-maintained, clean, and safe, and managing scheduling of staff, lessons, camps, and other events.
• Manage all aspects of facility access, including opening and closing operations.
• Providing excellent customer service, addressing customer concerns, and fostering a positive environment for players and their families.
• Building relationships with local baseball and softball communities to promote the facility and drive traffic.
• Oversee and evaluate ongoing marketing initiatives, with a focus on social media engagement and performance.
• Driving revenue through membership sales, retail product sales, and special event promotions.
• Monitoring profit and loss, controlling costs, and ensuring the overall financial health of the facility
• Audit daily sales reports and verify lesson scheduling records to ensure operational accuracy.
• Liaise with external partners and vendors to support operational and business needs.
• All other duties as assigned.

Essential Knowledge, Skills and Abilities:

• Prior experience in a leadership, management, or operations role (sports or customer-focused environments preferred)
• Sales and/or retail management experience preferred
• Strong interpersonal and written communication skills
• Ability to make quick, effective decisions
• High level of professionalism, reliability, attention to detail and organization.
• Passion for baseball or softball and experience in youth sports
• Social media or local marketing experience
• Competency with scheduling software, POS System, and Microsoft Office.
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to work evenings, weekends, and holidays.

Note: This job description is not intended to cover all aspects of the role. Additional duties may be assigned as needed, and performance will be evaluated in part on the ability to successfully carry out these responsibilities.