General Manager

• Foster a customer-centric environment with a strong focus on satisfaction.
• Promptly identify and resolve customer concerns and complaints.
• Ensure all employees understand and deliver on the Car Spa customer service standards.

• Supervise and support all location staff, including car wash and emissions employees.
• Hire, train, and develop team members and managers to improve performance and build bench strength.
• Maintain adequate staffing levels while minimizing turnover.
• Optimize labor by scheduling based on volume and business needs.
• Conduct regular team meetings to communicate goals, policies, and updates.
• Promote a positive, professional, and compliant work culture.

• Oversee all daily operations and ensure operational compliance with company and regulatory standards.
• Ensure safety protocols are followed and conduct regular safety training and meetings.
• Respond to equipment or system malfunctions promptly to minimize downtime.
• Maintain a clean, safe, and well-functioning facility across all departments.
• Manage inventory and vendor relationships to ensure adequate supplies and cost control.
• Monitor fuel operations and inventory (if applicable).
• Review timecards daily to ensure payroll accuracy.
• Control operational costs including chemicals, utilities, and labor.
• Maintain accurate records and reports, including safety logs, inventory, and incident reports.
• Minimize losses due to theft, vehicle damage, or other preventable incidents.

• Responsible for achieving and exceeding profitability targets.
• Review and manage budgets and P&L statements.
• Ensure timely and accurate completion of administrative tasks per Car Spa policies and procedures.
• Analyze operational data to identify areas of improvement and implement strategic actions.

• Must be able to work both indoors and outdoors in all weather conditions.
• Must navigate around moving vehicles safely and maintain situational awareness at all times.
• Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
• Required to wear protective gear including safety goggles, gloves, etc., as per safety guidelines.

• Experience in retail car wash or automotive service environment strongly preferred.
• Proven experience managing 20–50 variable-hour employees.
• Comfortable in a high-volume retail setting with 50–100 transactions per hour.
• Demonstrated ability in budgeting, cost control, and P&L management.
• Strong leadership, organizational, and communication skills.
• Ability to analyze data and make informed decisions to improve operations.

• Earn performance-based bonuses every 4 weeks!
• Employee Discounts start right away!
• Relocation package available!

Benefits (After 30 days)

• Health Insurance (Medical, Dental & Vision)
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability
• Flexible Spending Accounts (FSA) – including Dependent Care
• Employee Discounts
• Paid Time Off (PTO)