General Manager

GENERAL MANAGER

Company: George D. Lewis Company (Desert Valley Ice LLC)
Location: North Las Vegas, NV
Reports To: Ownership
Employment Type: Full-Time
Compensation: $70,000 - $80,000 annually plus performance bonus

ABOUT GEORGE D. LEWIS COMPANY
For over 80 years, the George D. Lewis Company has been the trusted name in commercial refrigeration throughout Las Vegas. Our clients include major casinos, healthcare systems, quick-service restaurant chains, and industrial customers who depend on us for 24/7 emergency service and expert installations. Our reputation is built on relationships—we know our customers personally and treat them like family.

POSITION OVERVIEW
The General Manager is a hands-on, working leadership role that combines field operations, technical expertise, customer relationship management, and business development. This position requires someone who can wear work boots and a hard hat one hour, then meet with facility directors the next. You will lead our field operations while personally handling complex installations, maintaining critical vendor relationships, and driving revenue growth. This is not a desk job—expect to spend 60-70% of your time in the field doing the technical work that made this company successful.

KEY RESPONSIBILITIES
Field Operations & Technical Work

• Personally perform complex refrigeration system installations, repairs, and troubleshooting
• Lead installation projects from quote through completion, ensuring quality standards
• Respond to emergency service calls, particularly for casino and healthcare clients (24/7 availability required)
• Diagnose and repair commercial ice machines
• Perform preventive maintenance on large-format ice production equipment (4,000-10,000 lb/day machines)
• Train and mentor field technicians on proper installation techniques and troubleshooting procedures
• Ensure all work meets manufacturer specifications and warranty requirements

Customer Relationship Management

• Maintain and deepen relationships with major accounts
• Serve as primary point of contact for Tier 1 customers and facility directors
• Conduct on-site meetings with decision-makers at customer facilities
• Respond to customer inquiries with the personal touch that defines our service philosophy
• Handle customer escalations and service recovery situations
• Build long-term partnerships based on trust, reliability, and technical expertise

Vendor & Manufacturer Relations

• Maintain relationships with distributors
• Coordinate with manufacturers on warranty service, technical support, and product training
• Attend manufacturer training programs and industry trade shows
• Manage equipment ordering, stock requirements, and distributor obligations

Business Development & Sales

• Generate quotes for equipment sales, installations, and service contracts
• Identify and pursue new business opportunities within existing customer base
• Develop preventive maintenance contract proposals and convert reactive customers to proactive plans
• Grow equipment rental program and identify lease-to-own opportunities
• Represent company at industry events and networking functions

Team Leadership & Operations

• Supervise and coordinate field technicians (currently 1 full-time, plus part-time support staff)
• Schedule and dispatch service calls, prioritizing emergency response and customer commitments
• Ensure proper inventory management of truck stock, parts, and equipment
• Maintain service vehicles and equipment in good working condition
• Oversee safety compliance and proper use of tools, torches, vacuum pumps, and specialized equipment
• Foster a culture of service excellence and customer-first mentality

REQUIRED QUALIFICATIONS
Licensing & Certifications

• Valid Nevada Driver's License (clean driving record)
• EPA Section 608 Universal Certification (required)
• Nevada C-21 Refrigeration & Air Conditioning Contractor License OR ability to obtain Qualified Employee (QE) status within 90 days of hire
• Must be able to serve as Qualified Employee (QE) on contractor's license

Experience & Technical Skills

• Minimum 7-10 years of commercial refrigeration experience
• Proven expertise in large-format ice machine installation and service
• Strong diagnostic and troubleshooting skills across multiple refrigeration systems
• Experience with water-cooled, air-cooled, and remote refrigeration configurations
• Knowledge of electrical systems, plumbing, and HVAC principles
• Ability to read and interpret technical manuals, wiring diagrams, and blueprints
• Experience with commercial kitchen equipment and food service refrigeration

PREFERRED QUALIFICATIONS

• Experience with preventive maintenance contract management
• Familiarity with government contracting and procurement processes
• Current C-21 Contractor License with QE status

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to lift and carry up to 75 lbs regularly; up to 100+ lbs occasionally with assistance
• Comfortable working in extreme temperatures (freezers, rooftops in summer heat, mechanical rooms)
• Capable of climbing ladders, working at heights, and accessing confined spaces
• Willingness to crawl, kneel, bend, and work in awkward positions
• On-call rotation for emergency service (nights, weekends, holidays)
• Valid driver's license and ability to operate company vehicles (F-250 service trucks with lift gates)
• Comfortable using hand tools, power tools, torches, gauges, and diagnostic equipment

COMPENSATION & BENEFITS

• Base Salary: $70,000 - $80,000 (commensurate with experience)
• Performance-based bonus structure tied to revenue growth and customer retention
• Profit-sharing opportunity
• Health, dental, and vision insurance (company-paid)
• 401(k) with company match
• Company vehicle, tools, and equipment provided
• Cell phone and tablet/iPad for field use

WHAT MAKES THIS ROLE SPECIAL
This is a rare opportunity to lead a legacy business with 80 years of reputation, exclusive distributor rights, and a loyal customer base. You'll have the autonomy to run field operations your way while being supported by ownership that values craftsmanship, customer relationships, and doing the right thing. We're looking for someone who takes pride in their technical work, enjoys building relationships, and wants to grow a business—not just collect a paycheck.
If you're tired of corporate bureaucracy, want to work for a company where your expertise matters, and are ready to build something meaningful, we want to talk to you.