Summary

As a General Manager, you are accountable for leading your store. This position requires a genuine love for people, business savvy, and a high level of accountability. At MOD, we focus on keeping our Flywheel spinning. Our Authentic purpose comes from developing Engaged and Inspired people, making Loyal customers, and achieving our business goals. You will provide leadership and direction for your MOD team to build and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions while maintaining the profitability.

Key Responsibilities

You will spend your time in two key areas. The first is “GM Focus time”. You will coach your team, grow your own skills, make business plans, welcoming and engaging with customers. The second is “On the floor”. This is where you will be working with your Squad and delivering a great experience.

• Oversee the daily operations of the store. Drive the best possible business results and engage customer and Squad experience
• Provide leadership to the entire Squad with particular attention to the Store Coach and Shift Captains. Leading through others is key to success
• Identify opportunities to improve store performance. Review store results and develop action plans to achieve success
• Engage your Squad in solving problems and successfully achieving your store’s goals
• Partner with peers and those in leadership and ask for what you need to be successful
• Maintain staffing levels through proactive talent recruitment and selection processes
• Build and sustain community relationships
• Utilize forecasts and the current labor model to distribute staffing and schedules. Execute all training programs to new and existing Squad
• Overall accountability for cleanliness and food safety within the store
• Hold Squad accountable for their performance and demonstrate a growth mindset for ongoing development
• Celebrate the wins with your Squad
• Manage store inventory levels and ensure supplies are ordered, received, processed and labeled.
• Maintain accurate, secure, and timely cash management
• Communicate effectively to ensure Squad are aware of upcoming initiatives
• Track, report, and or fix facilities issues

MOD values are demonstrated when you:

• Embrace change and seek to learn and improve every day. It’s not perfection, it’s a commitment to progress
• Focus on finding the solution, not dwelling on the problem
• Be generous with your time. Show patience and grace when answering questions and be of service to others
• Express appreciation for the generosity of others
• Show compassion, understanding, and willingness to support others without judgment
• Play a role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards

Required Qualifications

• 2 years of General Manager experience in a restaurant
• Tenacious spirit and demonstrating pride and sense of ownership for a business
• Proven success training, developing, and leading teams
• Experience ordering, receiving, and controlling inventory within a food service environment
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date
• Must be at least 21 years old

Preferred Qualifications

• College Education in Business or Related Field may substitute a portion of required experience
• Strong written and verbal communication skills

Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

• High noise levels due to operations, customers and overhead music
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Will work inside a walk-in refrigerator and freezer